Come and hear from the community.

Engage, learn and share.


With a packed agenda including speeches, panel discussions and plenary sessions, all led by senior personnel from the financial services community.

09.00 - 09:20

Registration and refreshments

09:20 - 09:25

Welcome to FSQS Live

Colin Maund, Chief Executive Officer, Hellios

09:25 - 09:30

Setting the Scene for the Day

Paul Huggett, Managing Director UK, Hellios

09:30 - 09:50

Keynote Speech


The Vital Role of FSQS Community Collaboration


George Booth, Chief Procurement Officer, Lloyds Banking Group

09:50 - 10:30

Hot topic panel session on ESG (Environmental, Social and Governance)


Shaping Buying Behaviours: Unveiling the ESG Influence


Join us as we unravel the profound changes in purchasing patterns driven by ESG considerations and gain actionable insights on community-wide readiness for the future. Discover how aligning with ESG values can empower us all to meet evolving consumer expectations head-on. 


Chaired by Joe Bakowski, Chief Procurement Officer at Metro Bank
  • Jonathan Hughes, Head of Procurement & Estate at Shawbrook Bank
  • Karen Robson, Chief Sourcing Officer, BNP Paribas CIB
  • Steve Sampson, Supplier Risk Manager, Metro Bank
  • Anthony Beavis, Managing Director, Uniform Express
10:30 - 11:00

Hot topic panel session on Operational resilience


Safeguarding Success: The Crucial Role of Operational Resilience in the Financial Services Industry


In this special session, we'll dive into the smart strategies big players in the industry use to keep things going even when challenges pop up. You'll learn about using technology wisely and handling risks in a way that'll help you bring top-notch support to financial service companies.


Chaired by Simon Shooter Partner and Head of International Commercial Group at Bird & Bird LLP
  • Liz Banbury, Chief Information Security Officer, Hiscox and President of the ISC2 London Chapter
  • Chris Dawson, Group Head of Strategic Procurement Outsourcing and Supplier Management, First Central
  • James Pitt – Head of IT Procurement (B2B) for BT Sourced (British Telecom)
11:00 - 11:30

Coffee break & networking

11:30 - 11:50

Facing Future Risks: Navigating New Third-Party Challenges


Get ready for a no-nonsense session on the changing risk scene. Discover how smart tech and new strategies are shaking up how we deal with third-party risks. Come learn how to spot and tackle tomorrow's challenges head-on.


Ian Trinder, Director, PwC
Penny Flint, Partner, PwC

11:50 - 12:20

Hot topic panel session on Community Collaboration


Common challenges facing the industry and how working collaboratively can address them 


Dive into this session to uncover the hurdles our industry faces and the mutually beneficial outcomes of working together. Be part of the conversation that highlights how collaboration transforms challenges into stepping stones for collective success.


Chaired by Paul Huggett, Managing Director, Hellios
  • Charlotte Perry , Operational Resilience Lead, Suffolk Building Society
  • Gareth Mawdesley, Head of Procurement, NFU Mutual
  • Sharon Gould, Supplier Security and Resilience Manager, Nationwide
  • Steve Green, Ranger4
  • David Bennett, Business Development Director, Mutual Vision
12:20 - 12:40


Tom Richards, Systems & Storage Practice Lead, Northdoor

Nick Dyer, UK and Ireland Sales Engineering Director, Arctic Wolf


Protecting Your Financial Services Business from Cyber Attacks: A Hacker’s Perspective

12:40- 14:00

Lunch & networking

14:00 - 14:20

Operational Resilience and the role of Third Party risk management: an ex-regulator's perspective


Paul Williams - Commercial and Contracts Specialist - Phoenix Resilience

This session promises to be a must-attend for both buyers and suppliers, you can expect crucial insights and strategies in the dynamic world of operational resilience and outsourcing controls within the financial sector, empowering you to address some of these key challenges head on.

14:20 - 15:00

Getting the most out of your FSQS membership


This engaging and interactive session will delve into how both suppliers and buyers use the FSQS solution. We will discuss the advantages, the challenges, and ways in which the community can collaborate to enhance the relationship between suppliers and buyers.


Chaired by Mike Day, Head of Third Party Management, RSA
  • George Booth, Chief Procurement Officer, Lloyds Banking Group
  • Karl Poulsen, Chief Procurement Officer, Hiscox
  • Joe Bakowski, Chief Procurement Officer, Metro Bank
  • Joe Isard-McNulty, Commercial & Contracts Specialist, Coco Global
  • Paul Huggett, Managing Director, Hellios
15:00 - 15:15

Closing address

Colin Maund, CEO at Hellios

15:15 - 16:15

Drinks & networking